I go in, do everything as instructed, and whaddayaknow the process fails and I end up contacting G2A support.ġ Day Later i get a response, and after a tug here and a tug there (and an hour lost) the support team tells me to just contact the seller. Yesterday I buy a game, and its a kind of key (first for me). In contrast to CDKeys glowing reddit reviews full of numerous examples of excellent customer service see what a reddit user said about the premium service, and he’s not the only one. So you pay for a ‘premium’ service that gives you no more or less of a guarantee as a buyer if your buying a product that does not work, it just makes the whole resolution process easier? I’m not buying it. And the truth is the product was working perfectly, but the customer doesn’t want to play it anymore.” Bartosz Skwarczek Sometimes a customer buys a product and just uses it, and after that comes back to the marketplace saying, guys, the product isn’t working. “I’m saying it always depends on the case. “Why would or should G2A give you your money back?” he asked. ““So if I do not buy G2A Shield,” I asked again, “and the game code I’ve purchased on your marketplace does not work, will G2A give me my money back?” Just look at G2A at the time CEO Bartosz Skwarcze response during Polygons interview with him in 2016 when asked the following question The issue is why do you need to buy for customer protection in the first place? Shouldn’t G2A guarantee buyer protection for purchases made on its website anyway? This is what companies like Amazon, eBay, and even CDKeys do for free! Sounds like a win-win right? But it gets more sinister as whenever you make a purchase on G2A the G2A Shield option is always ticked and a one-time purchase per transaction of €3 while membership will cost you €1 per month. G2A Shield is an enhanced customer support one-time up-sell and subscription service that promises 24/7 online hat with G2A staff marketed as a one-contact solution, also it promises free transfers of G2A digital currency, cashback bonuses, priority delivery of preorders and price match guarantee. This does not mean CDKeys cannot be shady but you are taking less of a chance with them than G2A, CDKeys also does not have additional hidden charges like G2A has with G2A Shield which arguably is G2A most dodgy service. To see more information on the legitimacy of CDKeys and more information on how they source the keys see my post. I don’t know about you but I know what sounds more legitimate to me! It’s similar to exploiting the Nintendo E-shop to get the cheapest game possible, to see my guide on how to do this check my post here.ĬDKeys have detailed terms and conditions that protect both you and CDKeys from fraud, so if stolen keys appeared on CDKeys they would be directly liable, whilst G2A can just say they are not responsible for where sellers get their keys.ĬDKeys Get Up To 90% On Best Selling Video Games! Trust Me It’s Legit! This practice is common and makes CDKeys a grey market. To put it simply CDKeys will buy a game from a company where the currency is weaker and the price lower, and sell that game for a cheaper price. They buy globally to get the cheapest price possible and pass the saving onto the consumer. What makes CDKeys different is they do not allow users to sell keys, they get all the keys themselves!ĬDKeys management team has over thirty years of combined experience in gaming, this gives them a massive network of suppliers and contracts to source keys. Whilst neither companies are official publishers such as Steam G2A is very shady as it is a marketplace where anyone can submit keys, so how do you know if the key your buying was not bought with a stolen credit card?Ĭredit card fraud in gaming happens a lot and in 2015 Ubisoft famously deactivated thousands of keys after finding keys were purchased with stolen credit cards sold on marketplaces like G2A! To see more information on how fraudsters steal $1000s from game publishers check this post.
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